FAQ
Most frequent questions and answers
Due to COVID, both our carriers and textile suppliers are experiencing delays to transit normally, and delays are to be expected. We apologize for the delays, but unfortunately there’s not much we can do in terms of expediting your order.
Shipping from Germany to North America can take 2-3 weeks, and sometimes longer depending on the location and mail traffic. I send the tracking number for your package whenever you added this details so you can follow up on your delivery anytime. You can find more information on shipping timeframes and delivery warranties in our Shipping & Delivery page.
Around 1-2 weeks, my main supplier (Textildruck Europa) is in Germany and provides reliable standard delivery through DHL and Deutsche Post, but depending on your country, the courier will vary. You can find more information on shipping timeframes and delivery warranties in our Shipping & Delivery page.
Estimated delivery is 2 to 3 weeks. I’ll do my best to meet these dispatch estimates, but keep in mind I can’t guarantee them. Actual delivery time will depend on your carrier.
Buyers are responsible for any customs and import taxes that may apply depending on your provider of electronic payments. We cover fully all shipment and delivery charges, but we are not directly responsible for transportation and delivery, therefore you’ll have to arrange delivery with the shipping company operating in your country if your package is delayed due to customs.
Yes! I gladly accept returns and exchanges if there’s anything wrong with your order or you need another size. Contact me within 14 days of delivery via i[email protected] and dispatch your shirt back within the warranty period. Take a look at our Returns & Exchanges page for more information.
We’re not able to accept cancellations once your order is completed, but we’ll be happy to send you a different size or exchange for a different product. Please contact me if you have any problems with your order. More information on cancellations can be found in our Returns & Exchanges page.
Still in doubt?
Check our Shipping and Delivery page for the most common delivery questions and our Returns Policy for more information on Cancellations, Exchanges and Refunds. I’m here to help you! If any problems arise, or you can’t find the information you need, please feel free to use our contact form or send us an email at [email protected].